As you may have already heard, the Vinted platform in Canada was closed on February 12, 2024.
Still having questions or concerns? See if you can find a solution below:
In 2021, we launched Vinted in Canada using a different technical platform than we use in other countries. Unfortunately, it proved too challenging to maintain the standards of experience that we want to give our members worldwide. That’s why we’ve made the difficult decision to close Vinted in Canada for now.
All features are no longer available, but you can still contact our support team and update your bank details to ensure you receive any outstanding funds.
Important
If you’re still having any issues with ongoing orders or payments, your account will be closed once you finish the orders and receive your funds.
Your account was closed on February 12, 2024, if you had no issues with orders or outstanding funds. We have deleted and anonymized most of the data related to your account. We will keep certain data for 9 more months in case there is a dispute. Afterward, we will only retain limited information for tax and accounting purposes for up to 10 years.
Important
If you’re still having any issues with ongoing orders or payments, your account will be closed once you finish the orders and receive your funds.
If you’re still having any issues with ongoing payments, please contact us by sending an email to vinted@vinted.ca. Please make sure you either contact us using the same email address as the one linked to your account, or clearly indicate it in your email.
Before initiating a transfer, our payment service provider may request proof of your identity, such as a copy of your ID card, passport, driver’s license, or your bank account statement. In certain instances, we may require both your proof of identity and your bank statement.
More information can be found in the Help Center.